Legal
Everything you need to know about how Parkd operates, protects your data, and defines our relationship with the institutions and individuals we serve.
Terms of Service
Effective January 1, 2026 · Version 1.1
Overview
These Terms of Service govern your access to and use of the Parkd platform, including our web dashboard, APIs, mobile interfaces, and related integrations, provided by Parkd, Inc., a Delaware corporation.
By accessing or using any part of the Parkd platform, you agree to be bound by these Terms. If you are accepting on behalf of an institution, you represent that you have authority to bind that institution.
Who These Terms Apply To
Parkd serves two distinct parties:
- Institutional Customers: Schools, universities, municipalities, or organizations that have signed a Master Service Agreement (MSA) with Parkd. Where a signed MSA conflicts with these Terms, the MSA controls.
- Authorized Users: Individuals who access the platform under an Institutional Customer's account.
The Platform Is a Tool: Not an Enforcer
Parkd provides technology that surfaces license plate recognition (LPR) data and permit validation results. Parkd does not make enforcement decisions. All citations, towing authorizations, gate restrictions, and related actions are made solely by the Institutional Customer and its authorized personnel.
LPR confidence scores are informational only. Human review is required before any enforcement action is taken.
Permitted Use
The platform may only be used for on-site parking permit validation and enforcement on premises the Institutional Customer is authorized to manage. It may not be used for law enforcement referrals, immigration enforcement, individual tracking, or any purpose unrelated to campus parking administration.
Your Responsibilities
Institutional Customers are responsible for: posting adequate notice to their campus community that license plates are captured for parking enforcement; complying with all applicable surveillance and privacy disclosure laws; maintaining the security of administrator credentials; and executing a Data Processing Agreement (DPA) with Parkd before go-live.
Limitation of Liability
To the maximum extent permitted by law, Parkd's total liability is capped at fees paid in the prior 12 months. Parkd is not liable for indirect, consequential, incidental, or punitive damages. Parkd bears no liability for enforcement actions taken by Institutional Customers.
Governing Law
These Terms are governed by the laws of the State of California. Disputes are resolved by binding arbitration administered by JAMS in Santa Clara County, California. Class action claims are waived.
Privacy Policy
Effective January 1, 2026
What We Collect
When institutions and users interact with Parkd, we collect:
- Identity data: name, email address, account credentials
- Vehicle data: license plate numbers, permit status, lot assignments
- LPR data: plate read images, timestamps, camera identifiers, confidence scores
- Usage data: dashboard activity, API requests, error logs
- Payment identifiers: billing email, masked payment tokens (processed by Stripe)
How We Use It
We use your data to operate the platform: validating permits, processing enforcement workflows, communicating with account holders, and improving our service. We also use aggregated, anonymized data for product development. We do not use your data for advertising.
Who We Share It With
We share data only as necessary to deliver the platform:
- Subprocessors: AWS (hosting), Stripe (payments), and analytics services
- Institutional partners: Your school or university receives enforcement data to manage their own parking program
We do not sell, rent, or trade your personal information.
Data Retention
LPR data (plate reads, images, timestamps) is retained for 30 days and then permanently deleted. Permit data is retained for the duration of the subscription term plus 30 days.
Your Rights
Depending on your location, you may have rights to access, correct, or delete personal data we hold about you. To exercise these rights, contact us at .
Security
We encrypt all data in transit (TLS) and at rest. Access to personal data is role-restricted and audit-logged.
Children's Privacy
The Parkd platform is operated by and for institutional administrators. It is not directed at individuals under 13. If you believe a minor has submitted personal data, contact us at .
Changes
We will revise the effective date and notify account holders by email when material changes occur.
California Consumer Privacy Act (CCPA) Notice
Effective January 1, 2026 · Applies to California residents
Categories of Personal Information We Collect
In the past 12 months, Parkd has collected:
- Identifiers: name, email, license plate number, IP address, device identifiers
- Customer records: account and payment-related information
- Internet or network activity: interactions with the Parkd dashboard and APIs
- Vehicle and permit data: plate reads, permit assignments, lot and enforcement records
How We Use It
For permit verification, enforcement workflow support, payment processing, customer communication, and service improvement.
How We Share It
With service providers (AWS, Stripe, analytics) for business purposes only, and with institutional partners to facilitate permit verification. We do not sell personal information and have not done so in the past 12 months.
Your Rights Under California Law
As a California resident, you have the right to:
- Know what personal information we have collected about you
- Request deletion of your personal information (subject to legal exceptions)
- Correct inaccurate personal information
- Opt out of the sale or sharing of personal information (not applicable; Parkd does not sell data)
- Not be discriminated against for exercising these rights
How to Exercise Your Rights
Email:
Mail: Parkd, Inc., 500 El Camino Real, Santa Clara, CA 95053
We will verify your identity before fulfilling any request.
Acceptable Use Policy
Effective January 1, 2026
Permitted Uses
The Parkd platform may only be used for:
- Parking permit validation on premises the Institutional Customer is authorized to manage
- Parking enforcement workflows by credentialed institutional personnel
- Administrative management of vehicle, permit, and lot data
Prohibited Uses
The following are strictly prohibited:
- Using LPR or permit data for law enforcement referrals, immigration enforcement, or debt collection
- Sharing administrator credentials with unauthorized individuals
- Attempting to reverse engineer, decompile, or extract Parkd's underlying software or models
- Tracking individuals across time periods or locations beyond what is necessary for on-site enforcement
- Sublicensing, reselling, or transferring platform access to any third party
- Using the platform in any manner that violates applicable federal, state, or local law
Signage Requirement
Institutional Customers must post visible notice at all monitored lot entrances that license plates are captured by camera for parking enforcement purposes. This is your responsibility, not Parkd's.
Violations
Violations of this policy may result in immediate suspension or termination of access. Parkd reserves the right to report illegal activity to appropriate authorities.
Contact
Privacy inquiries:
General legal questions: . We aim to respond within 2 business days.
Parkd, Inc. · 500 El Camino Real, Santa Clara, CA 95053 · parkd.io